PT | EN | ES
newsletter registration
Book online for discounted rates!

click here


O Hotel dispõe de livro de reclamações electrónico

selo1
RNET nº 2902
po_2020

Internal Protocol

INTRODUCTION

 

The present Internal Protocol is based on the directions and guidelines emanated from the General Health Directorate as well as all norms and indications from the Turismo de Portugal, with special emphasis on those with which we were accredited the Clean & Safe stamp.

We also apply the guidelines stated by the World Health Organization, as well as the International Protocol produced by the World Travel & Tourism Council. Which in turn has accredited us their Safe Travels stamp.

 

TRAINING FOR ALL EMPLOYEES

 

The Hotel is committed to supplying all information and/or specific training to all employees, pertinent to their function at the unit.

 

 

INFORMATION FOR ALL GUESTS

 

We provide all necessary information to our guests on how to comply with basic precautionary measures for prevention and infection control during the present pandemic; as well as this Internal Protocol.

 

 

THE HOTEL HAS STOCKED

 

Individual Protection Equipment, in accordance with job functions, for all employees;

Individual Protection Equipment available to guests at check-in, with obligatory usage of a mask in all public areas at the Hotel;

Single use cleaning materials, proportionate to the hotel’s size, including biodegradable single use cloths, humid with disinfectant, bleach and hydro alcohol at 70°;

Hand sanitizers with alcohol based antiseptic solution or alcohol-based solution at all entry points, on each floor at the lifts, also at Reception and the Restaurant’s entrance;

Disinfectant mat at the Hotel’s main entry and in the employee’s access corridor;

Trash bins with non-manual opening and plastic bags;

Defined isolation area for people detected as possible suspect case (whilst awaiting confirmation), or confirmed cases of CoViD-19, with natural ventilation, bathroom, chirurgical mask, discardable gloves, disinfectant kit, thermometer, independent trash bin, biological residue bags, common trash bags for collecting used clothes, water & some non-perishable food items;

In public lavatories, equipment for handwashing with liquid soap and paper towels.

 

 

WITH REGARDS TO CLEANING, THE HOTEL ASSURES

 

Hygienization (washing & disinfecting) of surfaces where people circulate, both guests and in employee’s exclusive areas, guaranteeing control and prevention of infections and antimicrobial resistances;

Hygienization of commonly used surfaces and objects (light switches, door knobs, closet handles, phones, counters, tables);

Preference for wet cleaning, instead of dry;

The used vacuum cleaners use HEPA filters;

Regular renovation of the air in closed spaces and rooms;

The pool disinfection is carried out with the usual protocol, with the water being replaced when necessary and chlorination on accordance with applicable laws;

In the Restaurant the hygienization of utensils has been increased, as well as of equipment and surfaces, avoiding to the most any direct handling of food by clients. The Buffet is protected with an acrylic Plexiglas and only one employee will serve the food, according to the client’s order.

 

 

THE HOTEL’S INTERNAL CLEANING AND HYGIENIZATION PROTOCOL GUARANTEES

 

The creation of two separate housekeeping crews, one for changing linens and towels and making up the beds and a second to handle the cleaning, with two separate interventions (given the linens’ team might generate aerosols). Both teams are to be properly equipped with full protective gear (mask, eye gear, disposable plastic apron over the uniform, gloves);

The removal of bed linens and towels should be handled without jostling or shaking and should be rolled from the outside inwards, without leaning it on the body and directly placing it in a closable bag on the laundry cart;

Washing will be made in separate machines for linens/towels and employees’ uniforms and at high temperatures (aprox. 60°C).

 

 

THE SERVICE ORGANIZATION AT THE HOTEL ASSURES THAT

 

There is always an employee on duty responsible for activating the procedures in case of a suspected case (accompanying the person with symptoms to the isolation area if necessary, providing all necessary help and aiding in contacting the National Health Service);

The decontamination of the isolation area every time there is a confirmed case of infection and reinforcement of cleaning and disinfection when there are suspected cases, especially on the more commonly handled and used surfaces, in accordance with indications;

The storing of residues produced by suspected cases will be made in a closed plastic bag (i.e. with a clamp) and segregated from other residues, to be sent to a licensed biological hazardous management company;

Daily self-monitoring for fever (checking temperature twice a day and registering values and time) as well as checking for coughing and/or breathing difficulties of all employees.

back